Data deletion

1. Delete your account

Go to Settings → Account → Delete account. No email or phone call is needed.

• Your content, business context, customer data and all data received from connected platforms (Meta, Google and others) are deleted from production systems within 30 days.
• Backups that contain your data expire and are destroyed within 35 more days.

2. Disconnect one platform

In NexLink, open Atlas → Connections (or Support → Channels), choose the platform and select Disconnect. NexLink stops reading from it, revokes its access where the platform allows, and deletes the data received from that platform within 30 days.

3. Remove NexLink from your Meta account

This applies to Facebook Pages, Instagram, WhatsApp and Meta ad accounts.

• Facebook: Settings & privacy → Settings → Business integrations → NexLink → Remove.
• Instagram: Settings → Website permissions → Apps and websites → NexLink → Remove.
• WhatsApp Business: disconnect the number in NexLink (step 2) or in WhatsApp Manager.
• When NexLink is removed, we delete the data received through Meta within 30 days.

4. Remove NexLink from your Google account

Open myaccount.google.com/permissions, choose NexLink and select Remove access. We then delete the data received from Google within 30 days.

5. Ask us to delete

Write to [email protected] with the subject “Data deletion request”. Send it from the email of your NexLink account, or tell us the Facebook Page, Instagram account or WhatsApp number that was connected. We confirm in writing when the deletion is complete.

6. What we keep

Billing records that tax law requires us to keep are retained only for the period the law demands, then destroyed. Everything else follows the windows above.